Refund policy
Our return policy lasts if 14 days have gone by since: 1) you physically received the product for delivered orders, or 2) 14 days have gone by from your selected pick up date (whether or not you have not collected your product(s) from the pick up location), and unfortunately we cannot offer you a refund or exchange after this period has lapsed.
Right of withdrawal
You have the right to cancel this contract without giving any reason, within 14 days from the day on which you (or a representative who is pre-designated by you and who is made known to us) take possession of the goods purchased (or the last good in the case that the contract relates to the delivery of goods in multiple partial deliveries or multiple lots or pieces), which is called the “reflection period”. Additionally, the items to be returned must be sent to us within the 14-day period, and proof of sending the item within the 14-day period should be communicated/provided to us.
The reflection period will expire after the said 14 days.
To exercise your right to cancellation, you must inform us of your decision to cancel your order within the reflection period. Please direct your request to:
- P&C Beauty Limited, Triq L-Inkwina, The Hilltop Gardens, Level -1, Naxxar NXR2641, Malta
Alternatively, you may also write to us by sending us an email at returns@peachesandcremeshop.com.
The following details and content must be included in your communication to us, whether in paper form or via email:
I hereby give notice that I withdraw from my contract of sale of the following:
Order number:
Ordered on:
Received on:
Item to be returned (please specify product name and code:
Customer name:
Customer address:
Customer email address:
Signature (if notification made on paper):
Date:
We will communicate to you an acknowledgement of receipt of such cancellation without undue delay (e.g. by e-mail).
If you exercised your right of withdrawal before your order has been dispatched, your refund will be made within 14 days from the date when you notified us in writing directed to the address stated above. You may also write to us by sending us an email at returns@peachesandcremeshop.com.
Kindly inform us of your interest in exercising your right to cancel your order as well as completing the returns process within that 14-day period. Items purchased from our website can only be returned for a refund if they are unopened, sealed and in a re-salable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact. Any complimentary gifts given with the order must also be returned. Please do not send your order back to the manufacturer. Return items and a copy of the above notice of withdrawal are to be sent to this address: P&C Beauty Limited, Peaches&Creme K-Beauty and Skincare, Triq L-Inkwina, The Hilltop Gardens, Level -1, Naxxar NXR2641, Malta. You must also prove that the delivered goods have been returned to us on time within the 14-day reflection period, for example by emailing us with a proof of shipment. Please bear in mind that you must bear the costs of returning the goods to us.
Once you decide to return our goods to us, and We, upon receiving the goods back, must pay ‘cash on delivery’ to the courier services, we shall then deduct said amount for delivery from the total amount to be refunded to you.
In the event of damage to the product due to negligent handling by yourself, you will be liable for the depreciation and any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have not notified us in writing that you want to exercise your right of withdrawal within the 14-day reflection period, or you have not initiated the return of the products to us within the 14-day expiry period, then the purchase is deemed completed, and therefore your right of withdrawal has expired.
The legal right of withdrawal will also apply to the Peaches&Crème Gift Card which is as yet unused. Refunds may only be made in accordance with the Peaches&Crème Gift Card Terms and Conditions.
Costs in case of withdrawal
If you withdraw from this contract, we will refund you all amounts we have received from you (excluding delivery charges) as soon as possible but no later than 14 days after the return request. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
We recommend carefully packaging products when returning items. We have the right to refuse returns if the product is in a non-saleable condition upon our receipt. Please note that this includes any damage which may have occurred during the return delivery. All items will be examined upon receipt to determine if they are found to be in the same conditions in which you received them.
We will inform you of whether you have the right to refund of the amounts paid. No refund will be made if the product has been returned in a different condition in which it left our warehouse or for products that are not in the same condition as when they were delivered or when they have been damaged. You will be liable for any amount of depreciation or any diminished value of the products, resulting from mishandling of the products themselves, and this will be reflected as a reduction in your refund.
Delivery costs paid by the customer to deliver the order will not be refunded even if all products in the order are returned.
Refunds will be made via the same payment method you used in purchasing the products in our website. For example if you made your purchase through PayPal, such refund will be reimbursed to your PayPal account.
Exclusions to right of withdrawal
Exclusion of the right of withdrawal is only possible for products:
- we created in accordance with your specifications.
- that are clearly personal in nature.
- which can not be returned due to their nature.
- that can spoil or age quickly.
- of which the price is subject to fluctuations in the financial market on which we have no influence.
- Sealed hygienic products which are not suitable for return of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services of which the delivery commenced with the express consent of the consumer before the reflection period has expired.
Returns of wrong, faulty, or defective products
If you have received a wrong, faulty or defective product, please send us a photo of the product and contact us at returns@peachesandcremeshop.com so we can rectify the problem for you as soon as possible. Please contact us for next steps and keep the product and packaging until the issue is resolved. In these cases, you will not be charged for extra shipping costs. For all intents and purposes of this terms and conditions, 'wrong products' would mean incorrect item delivered to you by ourselves on the basis of the item you ordered, 'faulty or defective product' would mean damaged packaging, parts or accessory of the product.
In case of wrong products sent to you, they can only be returned for a refund if they are unopened, sealed and in a re-salable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact.
You can return the product to us after we agree the shipping method for returning the product. We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the product will take place as soon as possible and in all cases within 14 days from the date on which we reply to you with a confirmation that your refund or replacement request has been accepted.
The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, including the delivery costs related to sending the wrong, faulty, or defective product and the costs to you for returning it to us. You are kindly requested to also send the proof of the cost of shipment to us for us to reimburse you for returning the products to us.
The refund shall be paid by the same payment means you used to pay from the purchase. Depending on your bank's policy on refunds, it usually takes 2-3 business days until 7-14 business days for the amount to be received in your account. The amount of time also varies depending on your bank's refund policy. All rights recognised in current legislation shall, in any case, be safeguarded.
Item replacements
We do not process item exchanges. If you prefer to exchange it for another item, you must ask for a return in writing within 14 days upon physical receipt of the product and make a new purchase. This instance will be treated as if you are exercising your right of withdrawal and your right of withdrawal applies as mentioned above.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company (which in most cases also your bank) or your e-wallet company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@peachesandcremeshop.com.
PROMOTIONS
Sales and promotional offers may not be used in conjunction. On-sale items/products COULD NOT be returned or exchanged.
Products may be reduced to the price stated on our site. Prices of Products on sale are subject to change and may increase or further decrease after the sale period. Sale items may take longer to arrive due to the high volume of orders received during our sales period. Please note that an item could go out of stock after you have placed it in your basket and your purchase is confirmed only once you have received an email confirming your order. Please aslo note that while all products remain in pristine condition, due to nature of the sale some external packaging may appear slightly worn.
From time to time we may have promotions that supply a complimentary gift. The complimentary gift cannot be exchanged for another Product. Complimentary gifts are available whilst stocks last and we reserve the right to withdraw this offer at any time.
