Frequently Asked Questions (FAQs)

Shipping, delivery and local pickup options

We offer free shipping to all domestic orders (within Malta) above EUR 50 and to all orders within the EU for all orders above EUR 200.

Orders received BEFORE 1400hrs will usually be fulfilled and shipped the same business day and delivered the next business day (Monday through Friday, excluding public holidays)*.

Orders received AFTER 1400hrs will usually be fulfilled and shipped the next business day and delivered the following business day (Monday through Friday, excluding public holidays)*.

For local deliveries to Gozo, Malta: DHL confirmed the delivery times to be 1 to 2 days from the day the parcel was shipped*.

Once your order is shipped, you will receive a shipping confirmation via email with the tracking number of your order as soon as your order is shipped.

DHL delivers parcels starting from 10am (or 11am) to 5pm (or 6pm depending on their operations schedule). There is no definite time of the day as to when the courier will arrive for delivery due to various factors such as weather condition, volume, planned routes, traffic, road situation, etc. If you wish to receive your parcel at a definite date and/or time frame, you can manage delivery online using the DHL OnDemand feature (see more details in the FAQs section).

When tracking your order via DHL, you will notice that DHL shows the estimated time of delivery having an an extra day. DHL confirmed that this is automated and applied to all shipments (both local and international) as an allowance for any unforeseen events (such as road conditions, volume, weather, etc).

Click this link for usual shipping schedules.

*Generally, domestic shipments within Malta and Gozo will be delivered to you the next working day and within 1-2 working days, respectively, (when ordered before 1400hrs during weekdays, excluding public holidays). However, please do note that unforeseen / exceptional events beyond the control of our courier partner may still affect the delivery time.

When possible, you will receive notifications for shipping updates via SMS and/or email regarding your order so you will be advised when the shipment is out for delivery and soon be arriving to your specified address.

It is not customary for DHL couriers to give you a call before or when they arrive at your address for delivery. All notifications for the delivery of your parcel will be sent via SMS and/or email.

When tracking your order via DHL, you will notice that DHL shows the estimated time of delivery having an an extra day.

Don't you worry! This is automated and applied to all shipments (local and international) as an allowance for any unforeseen events (such as road conditions, volume, weather, etc). Generally, domestic shipments within Malta will not be affected by this +1 day delivery allowance and your order will be delivered to you the next business day (when ordered before 1400hrs during weekdays, excluding public holidays). However, please do note that unforeseen / exceptional events beyond the control of our courier partner may still affect the delivery time.

For local deliveries to Gozo, Malta: DHL confirmed the delivery times to be 1 to 2 days.

Unfortunately, due to the COVID-19 situation, we only offer shipping via DHL Express for local and international orders until further notice to avoid any unnecessary delays. We want to ensure that your purchase will arrive safely and as soon as possible.

All orders are shipped out of Malta, Europe where our warehouse is located.

Depending on the country of destination, orders sent via DHL Express usually take 1-2 business days from shipping date to arrive at its final destination. Local deliveries within Malta will be delivered the next business day from the date the order was shipped.*

*Generally, domestic shipments within Malta and Gozo will be delivered to you the next working day and within 1-2 working days, respectively, (when ordered before 1400hrs during weekdays, excluding public holidays). However, please do note that unforeseen / exceptional events beyond the control of our courier partner may still affect the delivery time.

Destinations identified by DHL to be remote areas will take longer to arrive.

Click this link to view our shipping policy indicating our usual shipping schedules.

For local deliveries to Gozo, Malta: DHL confirmed the delivery times to be 1 to 2 days.

For orders shipped via DHL express only:

You may manage the delivery of your order after the shipment is picked up until it is out for delivery.

What does this mean? DHL Express gives you the ability to change the delivery address, date and/or time of delivery, and even choose to have your parcel delivered to any of DHL's 24/7 lockers nearest you.

You can manage delivery of your order using the following link:

https://www.ondemand.dhl.com/

1) Find 'Malta' (or the country of destination) from the list of countries group by their continent.

2) Select 'Manage shipment as a guest'.

3) Enter the waybill number (ie. the tracking number) of your order and captcha code

4) You will then receive verification message.

5) Once you enter the verification code, you will be able to choose from the options where and when to deliver your order.

It is not customary, but DHL courier may call you on the contact number you used in placing your order in case you're not home to receive your order. The courier may ask if they can leave your parcel with your neighbor, or you can let them know to leave your parcel at a DHL 24/7 pickup locker near you.

Lastly, you may contact DHL Express Malta (for local deliveries) at mlainfo@dhl.com or (+356) 2180 0148 for any questions you may have.

For orders shipped via DHL express only:

You may manage the delivery of your order after the shipment is picked up until it is out for delivery.

What does this mean? DHL Express gives you the ability to change the delivery address, date and/or time of delivery, and even choose to have your parcel delivered to any of DHL's 24/7 lockers nearest you.

You can manage delivery of your order using the following link:

https://www.ondemand.dhl.com/

1) Find 'Malta' (or the country of destination) from the list of countries group by their continent.

2) Select 'Manage shipment as a guest'.

3) Enter the waybill number (ie. the tracking number) of your order and captcha code

4) You will then receive verification message.

5) Once you enter the verification code, you will be able to choose from the options where and when to deliver your order.

It is not customary, but DHL courier may call you on the contact number you used in placing your order in case you're not home to receive your order. The courier may ask if they can leave your parcel with your neighbor, or you can let them know to leave your parcel at a DHL 24/7 pickup locker near you.

Lastly, you may contact DHL Express Malta (for local deliveries) at mlainfo@dhl.com or (+356) 2180 0148 should you want to change any details on the delivery of your order.

We deliver via DHL express and unfortunately, DHL express is not able to accept cash payments on our behalf.

We can only offer cash on pickup orders for customers who wish to pay cash for their order.

Please reach out to us at hello@peachesandcremeshop.com or drop us a message via Facebook or the chat button in our website for more information.

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

For the time being, we only deliver to Malta and EU countries. We are currently exploring expanding our services to outside of the EU in the near future.

However, should you still wish to order from our store and you live outside the EU, please contact us and we can accommodate you. Please be advised that any customs or tax that need to be paid in the country of destination will be shouldered by the buyer.

For deliveries in Malta and within the EU, except for those destinations which are identified to be remote areas, your package will arrive at your door with no additional duties and taxes. All prices include sales taxes at checkout.

For destinations which are identified by DHL express to be a remote area, an extra delivery fee will be charged. Prior to charging the fee, we will get in touch with you to notify you and give you an opportunity to provide an alternative address.


To date, there are no customs and duties being levied on all orders delivered within the EU. However, please note that depending on your country’s customs policies, some countries of destination outside of Malta may impose import duties and taxes when the delivery reaches that destination. (We have no control over these policies and charges and unfortunately cannot specify the amount.) Our shipping fee does not cover such import duties and taxes, if any, so if you are unsure, we advise to check with your local customs office for further information before placing your order.

Please check if you have filled in all the required fields during the checkout process, especially the country of destination.

If the error still occurs, please drop us an email at hello@peachesandcremeshop.com. We will be happy to check the cause of the problem and get back to you as soon as possible.

We're sorry to hear this! Please make sure your inquiry was sent to hello@peachesandcremeshop.com. We do our best to get back to everyone as soon as possible—this usually means within 1-2 business days (Monday to Friday, excluding public holidays).

Sometimes our replies can end up in your spam folder (boo!) so please be sure to check it. Adding us in your contacts and/or safe senders list usually resolves this problem. Make sure your inbox is not full to receive our emails too!

Yes. We offer a FREE local pickup option.

You may shop and place your orders online via our website and choose the pickup option at checkout and select your preferred pickup date and time from the available slots.

Same day pickup is available for pickup orders placed before 12nn (Mon-Fri, excluding public holidays).

Saturday pickup is now available. Pickup on Saturdays is available from 9.30am to 11.30am only.

If you have a selected to pick up your order on a weekday and wish to pick up on Saturday, please get in touch with us and we will confirm if this is possible.

THE CURRENT PICKUP LOCATION IS:

c/o 4C Personnel
Level -1, The Hilltop Gardens 
Triq L- Inkwina
Naxxar
NXR2641

Telephone: +356 2138 0890

(Please note that this is a 3rd party business office).


(Landmark: Near United Care: Health Clinic

Google Maps: https://goo.gl/maps/XgEYfQ7XKVErwgtX6)

The pickup location is updated from time to time.

You can view the available pickup location at checkout, or visit our shipping policy for the latest information on the pickup location.

You will receive a pick up ocnfirmation email when your order is ready for pick up, with all the details and instructions on how to collect your order.

(NOTE: Make sure you add us in your safe senders / contacts list, make sure is inbox is not full, so you can receive our emails! Otherwise, please check your spam/junk folder too, and also see if you entered the correct email address when placing your order.)

Cut off time for same day pickup orders is at 12nn, Monday-Friday (excluding public holidays).

We currently purely operate as an online Korean skincare retail store due to the COVID19 pandemic, and unfortunately, we do not have a physical store as initially planned.

You may shop and place your orders online via our website.

However, our warehouse is based and located in Malta, Europe, from where all orders within Malta and the rest of the European Union are directly shipped.

The pickup location is not our physical store.

Pickup option is FREE of charge.

The checkout process in our store consists of five (5) steps in order to ensure that you review your order and your details prior to payment.

At checkout, you can see the following steps:

1- Cart

2- Information

3 - Shipping

4 - Payment

5 - Review

Step 1 - you should select the pickup option and enter your pickup time and details.

As you reach step 3 of the checkout process, you will be shown 2 options:

1) Naxxar Local Pickup Location- FREE, and

2) DHL Express shipping.

Select OPTION #1: Naxxar Local Pickup Location - FREE to finalise your FREE local pickup option.

Because we are not able to offer cash on delivery as we delivery by DHL Express, we can only offer cash payment on pickup order.

Customers who wish to avail of the cash payment on pickup are requested to:

1) Create an account in our online store. It is important to make sure you also enter your billing address and contact details when you create your account.

2) Send us the items you wish to order via:

a) email at hello@peachesandcremeshop.com, b) whatsapp message, c) online store chat, or d) social media (Instagram message or Facebook messenger).

Please send 1) screenshots of the items from our store, or 2) a screenshot of your shopping cart with the items you wish to order is preferred.

3) Send us the preferred date and time of pickup (local pickup is available Mon-Fri from 3-5pm, and Saturdays from 9.30am - 11.30am (excl. public holidays).

4) Send us the email address used to create your account with us.

We will send you a confirmation via email for your cash payment on pickup order for your review . You are requested to confirm the items via email.

Our postal packaging boxes are meant to safeguard your beauty haul during transport. So for pickup orders, your beauty hauls will be packed in kraft paper bags (this will save on CO2 emissions too!)

However, if you need your pickup order as a gift and you need your order to be packed in our custom packaging boxes, please leave us a note at checkout so we can do so for you! 😊

At the moment, we do not have the facility to record conversations between ourselves and our customers.

In order to protect both parties, we ask you to get in touch with us via:

1) Whatsapp (messages only): +356 9965 7350

2) Email: hello@peachesandcremeshop.com

3) Via social media:

Orders, payments, and promotions

We're sorry to hear this!

First, check your bank statement (or Paypal/Google Pay/Apple Pay activity statement) if the amount has been actually debited.

Secondly, please do the following checks:

  • Our emails may end up in your spam/junk folder so please be sure to check it. Adding us in your contacts and/or safe senders list usually resolves this problem. Also, make sure that your inbox is not full to receive emails.

  • Additionally, please make sure you're checking the inbox of the email address you used to place your order.

  • If you used Apple Pay or Paypal Express Checkout as mode of payment, and placed your order as guest (ie you did not log into your account), we kindly request you to also please check your icloud email address and or the email address associated with your Paypal account, as our email would have been received there.

  • If you entered an incorrect email address at checkout, you won't be able to receive emails from us. We advise you contact us and we will assist you. We will be asking some questions to verify your identity prior to giving the information of your order.

If after doing the above and you confirm that you have not received the order confirmation, please get in touch with us and send us an email at hello@peachesandcremeshop.com and if possible, send us the proof of payment with the transaction details, date and amount.

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

We currently accept Paypal, Apple pay, international credit and debit cards (VISA, Mastercard, American Express, and Discover).

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

We also accept payments via BOV Mobile payment and cash payments (on pickup orders only). More information about these both payment methods in within this FAQs section.

Definitely! Our shop offers two payment gateways - Stripe and Paypal - to pay online. Both are EU and PSD2 compliant payment service providers.

Using Paypal checkout also gives our customers the option to pay with a credit card if they do not have a Paypal account. Just click the Paypal checkout button and you will be directed to the PayPal payment gateway where you can choose to login to your PayPal, or pay using your debit/credit card (VISA, Mastercard, American Express and Discover) without a PayPal account.

1) Upon checkout, you will be asked to fill in your details. Complete the step-by-step process during checkout and review your order. Proceed by clicking "Complete order". You don't need to change the payment method as our shop is powered by Paypal.

2) After clicking "Complete order", you will be redirected to the Paypal portal wherein you can choose to pay via your Paypal account or via debit/credit card.

If the SMS message you received from your bank is related to a Paypal payment, we advise you to please verify the payment transaction by checking your actual Paypal account.

You can do so by logging in to your Paypal account, view your account's activity details and check if the payment was actually made and debited from your account.

If the amount was indeed debited, please contact your bank and/or Paypal as this is a back end / network issue between Paypal and your bank. And because we, as the merchant, did not confirm the order, the amount should be reverted to your account within 24hrs.

Yes, you can! Click on the link below and learn how:

How to place an order and pay using my BOV Mobile Payment

We currently do not offer mobile to mobile payments via Revolut. However, as long as your Revolut card has either the Visa or Master logo in them, you can use this card to make your purchase online.

Nope! Normally, it only takes a few minutes for your payment to be cleared and accepted when you pay with your credit/debit cards or your PayPal account. Once the payment is confirmed, you will receive an order confirmation via email. Your order is shipped within the day, or the next day depending on the date and time your order was confirmed. We ship all orders, local and international, from Mondays to Fridays.

After you sign up and subscribed to our newsletter via our website, a pop up will appear confirming your subscription. Make sure you enable all pop ups in your browser settings in order for you to complete your subscription and receive your discount code.

You may also try a different internet browser as some browsers do not allow pop ups.

You will also receive an email confirmation together with your discount code. Make sure you check your junk/spam mail or include us in your safe senders and/or contact list, and/or make sure that your inbox is not full to avoid this so you can receive our email.

Just enter your code on the “Discount code” field in the checkout page and hit “Apply”. Your discount will be deducted from your cart total before you continue to your shipping details.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.

Only one promotion code can be used per transaction.

Promotion codes can only (and most of the time) be applied to full price products (they are not available on sale items) and cannot be used to purchase e-gift cards.

Please also read our terms of service page.

Unfortunately, the promotion period and discount codes that can be used during the promo period can only be used during that period, without exceptions, to be fair for all our other customers who have participated and availed of the discount codes during the promotion period.

The promotion for free minis, full size item and tote bag cannot be combined with any promotions or discounts.

This means that this freebies promotion applies to regular price items only in the order, and for items for which no discount codes or any other promotions were used.

Click here to view the promotions page in our website. You can also find the same in the terms and conditions of our website, and in the perks card included in your beauty box.

We currently do not provide additional samples. However, we periodically run promotions and sample giveaways, so be sure to subscribe to our newsletter and stay tuned to our Facebook and Instagram for the latest updates! You can also check out our Latest Offers page for the full list of current promos.

Our beauty hauls are shipped and packed using our kraft boxes with novelty design packaging - so they are already handy as gift packaging.

However, during the sale period, orders might be shipped in plain kraft boxes, unless specified that you want this to be shipped as a gift.

Of course! We think it’s super neat that you’re spreading the good word. Rest assured, prices are never shown in any product packaging or in the packages we ship out. All receipts and invoices are sent electronically. (Thanks technology!)

Feel free to email us at hello@peachesandcremeshop for any other requests for your gift and we’ll be happy to arrange it if we can. We hope your friends and family have fun with your gift of good, glowing skin :)

Our beauty hauls are shipped and packed using our kraft boxes with novelty design packaging - so they are already handy as gift packaging.

However, during the sale period, orders might be shipped in plain kraft boxes, unless specified that you want this to be shipped as a gift.

Yes! During the holiday season, we are offering our customers a FREE greeting card to be included with their purchase. You can leave us a note on the space allotted at the bottom of your shopping cart and tell us the name of the recipient and sender that you want to include in the greeting card.

Yes! E-Gift Cards are available in denominations of €20, €40 and €60. Our gift cards are instantly redeemable after purchase and is valid for two (2) years from date of issue. What's even more amazing is that the shopper can spread the gift card balance over multiple visits.

It's super easy! You will receive your gift card in a separate email which includes its denomination and the expiry date. Retrieve your E-Gift Card Code in the email by clicking "View Gift Card". Another window will open showing the 16-character gift card code which you can apply at Checkout. Enter this code into the field on the top right, above your cart total. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.

You can use multiple E-Gift Card codes in one transaction. E-Gift Card Codes can also be combined with a discount code. Yay!

Unfortunately, our E-Gift Cards are sent to your email address so you can forward to the recipient. No physical cards will be mailed by post.

Yes! Earn points and collect rewards by joining our Peachy Perks Rewards Program. You can start by clicking the "Earn Points" button on the lower left side of your screen.

Korean products are traditionally labeled with a manufacturing date instead of an expiry date. Normally, unopened/sealed products have a shelf life of 2-3 years. Once opened, products are usually good for use for up to a year.

As K-beauty expands further into the Western market (like Europe), some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of or after the printed dates on the product to be sure:

제조 means "manufactured on"

까지 means "good until"

However, most of the products in our store indicate the expiration date in their packaging. To learn more about product viability and how to check the packaging, read our article here.

Don't be alarmed if you receive a product stamped with a date prior to your actual purchase date.

For any other questions or concerns, drop us a line at hello@peachesandcremeshop.com.

We put on sale products that are near their expiry dates to help reduce waste contributed by the beauty industry.

Products included under "last chance to buy" have near expiry dates from date of publish. These products have their expiry dates 6months from the date of publish on our website.

☝️ Please be mindful of the expiry dates which are indicated in the product description.

Why do we put these items on sale? The beauty industry is one of the contributors of waste, and you might be surprised, but packaging, as what almost everybody thinks, is not the main source. One of the main sources is the expired skincare products. 

Our contribution to reduce waste: put near-to-expiry date items on sale so the items can be used by our customers, therefore, helping reduce the waste coming from expired products. 

The ingredients list is included the product page and we do our best to have an up-to-date ingredients list on each product in our store. However, ingredients are subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please consult the product packaging  or contact us at hello@peachesandcremeshop.com or drop us a message in any of our contact channels and request for a photo of the product packaging.

Absolutely! We take pride in offering you only the highest quality Korean beauty products. This value is at the heart of our company.

Rest assured that whenever you purchase from Peaches&Créme, you are always getting 100% genuine products supplied by their original Korean brands and/or distributed through their legitimate and official channels.

We're sorry to hear this! Please make sure your inquiry was sent to hello@peachesandcremeshop.com. We do our best to get back to everyone as soon as possible—this usually means within 1-2 business days (Monday to Friday, excluding public holidays).

Sometimes our replies can end up in your spam/junk folder so please be sure to check it. Adding us in your contacts and/or safe senders list usually resolves this problem. Also, make sure that your inbox is not full to receive emails.

Make sure that your entered your email address correctly when you placed an order as well.

At the moment, we do not have the facility to record conversations between ourselves and our customers.

In order to protect both parties, we ask you to get in touch with us via:

1) Whatsapp (messages only): +356 9965 7350

2) Email: hello@peachesandcremeshop.com

3) Via social media:

Cancellations, missing or damaged items, returns and refunds

We work hard to get you your orders as quickly as possible. This means that as soon as the payment is accepted and the order is confirmed, it is immediately processed to be shipped; this leaves only a very small window to “catch” your order before it is physically packed, picked up, and shipped. This unfortunately means that changes cannot be made to your order once it is placed.

However, if there are any issues, mistakes, or change of mind, you can cancel your current order so you can start fresh. Please email us at returns@peachesandcremeshop.com as soon as possible to let us know that you wish to cancel your order. Send us a message with the subject line "Cancellation" together with these details and we’ll let you know what we can do!

Order number

Date of order

Customer name

Customer address

Customer email address used in placing the order

You may send us an email for the item you want removed from your order. We can only do this as long as we have not yet processed, packed and fulfilled your order.

Please note, if after removing the item from your order and the order falls below the free delivery promotion, we would have to refund you the amount of the item, net of any applicable delivery fees. We might also remove other promotion items affected by the removal of the item from your order.

Unfortunately, we do not offer direct exchanges for any of our products. If you prefer to exchange it for another item, you must request a return in writing within 14 days upon physical receipt of the product and make a new purchase of your preferred product.

Follow this link to learn more about our returns process.

Please email us at returns@peachesandcremeshop.com as soon as possible to communicate your decision to cancel your order with the subject line "Cancellation" together with the following details, and we will check we can still cancel your order.

Order number

Date of order

Customer name

Customer address

Customer email address used in placing the order

We’re sorry you didn’t love your new products! We want you to have the best experience possible with Peaches&Créme and K-beauty, and we’re here to help.

We are happy to accept returns on products that are unopened, sealed and in a re-saleable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact. Any complimentary gifts given with the order must also be returned.

Our return policy lasts if 14 days have gone by since: 1) you physically received the product for delivered orders, or 2) 14 days have gone by from your selected pick up date and you have not collected your product(s) from the pick up location, and unfortunately we cannot offer you a refund or exchange after this period has lapsed.

On-sale items/products could not be returned or exchanged.

Please follow the returns process via this link to start your returns process.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

If you come across any trouble with our return process or have any questions, please reach out to us at returns@peachesandcremeshop.com.

We are happy to accept returns on products that are unopened, sealed and in a re-saleable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact. Any complimentary gifts given with the order must also be returned. Our return policy lasts 14 days from the day that you (or a representative who is predesignated by you, and who is made known to us) take possession of the goods purchased. If 14 days have gone by since you physically received the product, we cannot offer you a refund or exchange.

Please follow the returns process via this link to start your returns process.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

If you come across any trouble with our return process or have any questions, please reach out to us at returns@peachesandcremeshop.com.

The amount paid for the cancelled order or for the returned items will be returned using the same payment method used to pay for the order.

Depending on your bank's policy on refunds, it usually takes 2-3 business days until 7-14 business days for the amount to be received in your account. The amount of time also varies depending on your bank's refund policy.

The customer will shoulder the costs of returning the goods to us, except in cases of wrong item/s sent and defective or damaged products.

Unless the products returned are due to damaged goods, should you return an item or all items in your order and you paid a delivery fee, no delivery costs will be reimbursed.

For damaged items returned and you paid the delivery cost for returning the item(s), delivery costs will only be reimbursed after we received the items within 14 days from the date when the order was delivered to you.

If you have received a wrong, faulty or defective product, please send us a photo of the product and contact us at returns@peachesandcremeshop.com so we can rectify the problem for you as soon as possible. Please contact us for next steps and keep the product and packaging until the issue is resolved. In these cases, you will not be charged for extra shipping costs.

You can return the product to us after we agree on the shipping method for returning the product. We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate).

The amount paid for the products returned due to any damage or defect (following proof) will be reimbursed in full, including the delivery costs related to shipping the product and returning it to us. Please send the proof of the cost of shipment to us so we can reimburse it.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

We're so sorry to hear that your order arrived with missing product/s. Should there be missing product/s in your order, please send us a photo of the parcel and contact us at hello@peachesandcremeshop.comas soon as possible so we can rectify the problem for you as soon as possible.

At the moment, we do not have the facility to record conversations between ourselves and our customers.

In order to protect both parties, we ask you to get in touch with us via:

1) Whatsapp (messages only): +356 9965 7350

2) Email: hello@peachesandcremeshop.com

3) Via social media:

All about skincare

The 10-step is more than a routine - it’s a lifestyle that has become a global phenomenon, grounded in Korea’s cultural obsession with healthy skin and backed by decades of scientific achievement. It’s not having more products than you can count, but about having the right products that do the right things, and using them in the right order.

It’s the secret to getting the most amazing skin of your life. The 10-step Korean Skin Care Routine is the skin care regimen that includes thoroughly cleansing, exfoliating, treating, intensely hydrating, and applying SPF during the day. This regimen was inspired by women in Korea who are experts in taking care of their skin from an early age.

Read our complete guide to the 10-Step K-beauty Routine here.

No, following all 10-steps is optional and only you know what’s best for your skin. You don’t have to use all Korean products, either. If you’re just starting, it’s a good idea to start with the most essential products and gradually incorporate additional steps to your routine. Read more here.

The first thing to know is that every person’s skin is unique. Skin care (Korean or not) is very personal and all about finding out what works best for you. It’s a continuous process of discovery, and there really isn’t a foolproof way to get it right the first time. Your skin type can also change over time and can be influenced by genetics and external factors, so your skin care needs will also change over time.

Determining your skin type is probably the most important step in any skincare routine because it helps set you up for success. Once you know what type you are, you can choose all the products to help your skin be the best it can be.

Read our guide to identifying your skin type here.

We know sometimes this can be a tricky thing to figure out, particularly when skin can change over time, or even across seasons! Read our guide to identifying your skin type here.

Your skin could be going through a period of ‘purging’, an adjustment period your skin goes through when you’re using a new product when your skin gets worse before it gets better. This is different from a reaction, when your skin is straight-up irritated or allergic to something in the product (which no amount of time can change).

Skin care is all about trial and error. The only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine so you'll know the exact effects of the new product, and you help your skin adjust to it.

But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!

Alcohol is found in many cosmetic products. It has a variety of purposes in cosmetics: It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin. It's even particularly beneficial for those with oily and/or acne-prone skin type.
While you should avoid putting on products that have alcohol in the first 5 ingredients in its list, in small amounts they can help create a smooth matte finish that can absorb skin-loving ingredients better.

Other alcohols you might encounter are cetyl alcohol, stearyl alcohol, and lauryl alcohol are derived from fats which are processed to develop a waxy texture. They’re typically used as emulsifiers and stabilizers for texture and moisturization than anything else. They are not harmful and can be particularly good fits for dry skin types.

A good rule of thumb is to apply treatment products (essence, serum, ampoules, etc) in order of their viscosity: lightweight, more fluid products go on first, working your way up to thicker products. Make sure each step is fully absorbed by your skin first before layering. Read about our layering guide here.

No. We do not sell any products with bleaching or whitening ingredients. Products with names or descriptions that include the word “whitening” simply mean 'brightening,’ and they help even out your skin tone and brighten your overall complexion. Your skin will not literally turn 'white'.

The general consensus is that topical skin care products that are not prescribed by a doctor are completely safe to use during pregnancy and while nursing.

Having said that, we always recommend speaking with your doctor and taking any precautionary measures you see fit throughout your pregnancy so you can rest assured that you’re using only the right products for your precious little one.

Yes, it’s completely normal! In fact, turning yellow is Vitamin C's natural process of oxidization. All Vitamin C products will gradually oxide and turn yellow over time. This means the effectiveness of Vitamin C products diminishes over time, but it is not harmful to continue using on your skin in any way. We recommend keeping Vitamin C products (and other products containing actives) out of sunlight and direct heat so you can keep them fresh as long as possible.

You might want to keep the Vitamin C serum in the vegetable drawer in your fridge so you can enjoy a cool Vitamin C serum when applying it in your routine, too.

Of course! It is only a matter of finding the right products for sensitive skin type. You need to be patient in undergoing trial and error when looking for tolerable skincare products and thoughtful of the ingredients in each product before using any. Make sure to spot/patch test any new products, use a mild, gentle cleanser and alcohol free toner, use a hypoallergenic, fragrance-free moisturizer that contains ceramides and a mineral sunscreen with zinc oxide and titanium dioxide, avoiding harsh acids, fragrances, dyes, sulfates, parabens, and other common allergens, and look for all-natural products with calming ingredients.

1000% yes. Everyone deserves great skin! Korean skincare is a fun and empowering journey that knows no gender, age, or race. :)

You can use the search bar to search for "vegan" to show our products that are vegan friendly. You can also use the filter bar to search for the "vegan" tag.

All products offered in our website are ALL CRUELTY-FREE. Our entire collection is CPNP registered, which means all our products have passed all requirements and compliant to the European Cosmetics Regulation (EC n°1223/2009), which includes Article 18 that prohibits animal testing.

Our most reliable search tool is the answer! You simply just have to click on the search bar on the upper right hand side, type "clean beauty" or "organic" (or anything depending on what you are looking for, you can even search for your favorite ingredient!). You can also use the “tags” filter function.

Yes, we would very much appreciate that. If you’d like to see a particular brand or product in our store, feel free to email us your thoughts at hello@peachesandcremeshop.com. Please be patient as we'll have to do our research into the product or brand and test it out ourselves (yep, we do it for everything you see in our store!).

Can I contact you for skincare advice?

We at Peaches&Crème are skincare enthusiasts with love and passion for Korean skincare, and we are not experts or professionals. We share our personal product recommendations based on product information, our and third party experiences with the products. We strongly recommend you consult your dermatologist or licensed aesthetician if you want specific skin advice, just to be sure!

All about sustainability

Picking the most eco-friendly packaging option, even glass, isn't always easy for skincare brands since there a lot of options that aren't compatible with formulas. Some products, like sunscreens, cannot be packaged in glass to protect it from UVA/UVB damage. But there are always smarter options out there, which is why the brands we carry in our shop are continuously striving to find the most sustainable packaging that reduces environmental footprint, and they always ensure that their products stay easy to use and uncomplicated so they can best serve its consumers and the planet.

We at Peaches&Crème, as an online store, are doing our utmost to do our part as entrepreneurs, to serve and protect our planet, by having all our packaging materials totally recyclable (even our packing peanuts are biodegradable!).

We clean up after ourselves. Through Planet, we are making all shipments carbon neutral: Part of our revenue goes to carbon removal companies vetted by Carbon Direct so they can remove however much carbon our shipments have created. Learn more.

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists fromCarbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

When we say orders will be “carbon neutral,” that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions created from shipping our online orders. “Net zero” is another term you might hear and it’s simply another way of describing what happens with carbon offsetting.

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists fromCarbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

Consequently, Peaches&Crème K-Beauty and Skincare buys an offset and the proceeds are used to fund the project(s) that reduce greenhouse gas (GHG) emissions like protecting forests or building wind farms. Carbon offsets let us pay to reduce the global GHG total instead of making radical or impossible reductions of our own.

The best way to slow climate change is to not release carbon emissions in the first place. There are many ways to reduce carbon footprint, but in today’s world, it’s impossible to eliminate carbon footprint completely. For reducing unavoidable climate impact, high-quality carbon offsets are the most credible and impactful tool to reduce emissions and fight climate change.

Through Planet, we are making all shipments carbon neutral: Part of our revenue goes to carbon removal companies vetted by Carbon Direct so they can remove however much carbon our shipments have created.

Peaches&Crème K-Beauty and Skincare supports companies removing our shipping emissions such as:

Grassroots Carbon. They helps ranchers modify land management practices to improve soil and ecological health, which captures and stores more carbon in soil.

Mast Reforestation. They combine proven forestry practices with new technology to regrow healthy, resilient, climate-adapted forests lost to wildfires. Mast’s services include seed collection, seedling cultivation, reforestation services, and financing based on high-quality carbon removal credits.

As part of our sustainability effort and saving waste contributed by the beauty industry, we put on sale products that have near-expiry dates (ie within 6 months or less from their expiry dates) and those items with damaged packaging.

Why do we put these items on sale? The beauty industry is one of the contributors of waste, and you might be surprised, but packaging, as what almost everybody thinks, is not the main source. One of the main sources is the expired skincare products. 

Additionally, although damaged packaging does not affect the efficacy of the product itself, we understand that this is still part of what the consumer is paying for. Because the products themselves are still good for use, 100% untouched, unopened and in perfect condition for use, we want these to be used and not be left on the shelf, therefore, avoiding waste.

Why do we put these items on sale? The beauty industry is one of the contributors of waste, and you might be surprised, but packaging, as what almost everybody thinks, is not the main source. One of the main sources is the expired skincare products. 

Products included under "last chance to buy" have near expiry dates from date of publish, and their expiry dates indicated in the product page, so make sure you read the product page and check the expiry date of the item before ordering.

If you have any questions regarding sale items before ordering, please contact us at hello@peachesandcremeshop.com, or via online store chat or through our social media IG & Facebook.

Rewards program and points

Joining the Peachy Perks Rewards Rewards program is simple and easy (and free)!

Sign up with your email through the Peachy Perks Rewards Rewards page (click on the pink bag at the lower left hand corner of your screen) or on our website. We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a Member.

Upon joining, you'll receive 250 points! Each purchase you make afterwards will contribute towards your point total. Just be sure you log in with your Peachy Perks Rewards account to earn points, redeem points and enjoy the benefits of being part of our K-Beauty community.

You can access the Peachy Perks Rewards Rewards page at the bottom left on our website by clicking on the pink icon.

Yes! All customers, including guest checkouts, will be able to earn points, and refer friends. All customers including those who earn points as a guest will need to create an account to redeem or spend their points.

Guests can earn points through placing an order only. They are not able to earn additional points through other activities (ie following us on Instagram, Facebook, celebrating a birthday, and product reviews). You may so these activities directly through the Peachy Perks Rewards page with just a click of a button!

You might have started off as a guest when you made your first purchase but fret not! Your earned points from your purchase were not lost! All customers, including guest checkouts, will be able to earn points, and refer friends.

While guests can earn points from their purchase, remember though that to redeem rewards, you should sign up and create an account.

Accounts with no points activity (earning or redeeming) for one year will have their points balance reset to zero. All unredeemed points will expire on a rolling basis for customers who have not engaged in points activity for 1 year (365 days)or more.

Once logged in the Peachy Perks Rewards Rewards page, you can check your point balance on the Peachy Perks Rewards page. Having trouble, or something doesn't seem correct? Message us using the chat bubble in the lower right-hand corner of our website or drop us an email at hello@peachesandcremeshop.com!

Earn points each time you spend on Peaches&Crème Shop! Points will be earned on each euro you spend, net of discount codes or coupon used, and excluding shipping fees and taxes (rounded down to the nearest euro). Points can only be earned on products purchased on our website (https://peachesandcremeshop.com).

There are also certain activities and actions you can do that can help you earn additional points, like following us on Instagram and Facebook, and leaving a product review! Have a look at the "Ways To Earn" section of the Peachy Perks Rewards page for more details.

Subscribe to our newsletters and be the first one to know for promotions to earn double the points!

You can earn points even when purchasing E-Gift Cards, however, you will not earn points when redeeming an E-Gift Card.

Points are earned from reviews:

1) With Title and Body, and

2) Submitted by 'verified buyers' only.

Verified reviews are a way to ensure the credibility of customer feedback. The reviews are automatically verified based on the order history of our e-commerce platform. Basically, the email address used to submit the review should be an email address that is: 1) registered in our store and 2) can be traced to an order made from our store.

Once the authenticity of the review is confirmed, it earns a 'verified buyer badge', indicating to the customer that this review comes from our store's customer.

Points are earned from reviews:

1) With Title and Body, and

2) Submitted by 'verified buyers' only.

Make sure that your product review meets the above criteria.

Verified reviews are a way to ensure the credibility of customer feedback. The reviews are automatically verified based on the order history of our e-commerce platform.

Once the authenticity of the review is confirmed, it earns a 'verified buyer badge', indicating that this review comes from our store's customer.

Your review can earn a 'verified buyer badge' in 2 ways:

1) Submit your review via the review request email, or

2) Submit your review directly on our website and confirm your web reviews via the verification email sent to you following the submission of your review.

Verification emails are sent to you if you, the reviewer, has:

  1. Placed orders in any store, or
  2. Logged into their user profile.

Web reviews, those submitted directly on our website (rather than through a review request email), are not automatically marked as verified reviews. However, we do send verification emails to these reviewers in specific cases:

  1. If the reviewer has placed orders in any store.
  2. If the reviewer has logged into their user profile.
  3. If the reviewer has reviews verified as a buyer in any store.

For your review to be verified, you have to confirm your web reviews via the verification email sent to you following the submission of your review.

Peachy Points are not transferrable between email accounts. Make sure you log in when making a purchase so your Peachy Points will be registered in your email account.

To turn points into a reward, you will need to log into your account on the Peachy Perks Rewards page or our website, then click on the Peachy Perks Rewards launcher to open the rewards panel.

Next, click on Your rewards.

If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name.

If they do have enough points, there will be a Redeem button beside the reward you can redeem.

Upon clicking Redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

To redeem points on variable rewards, you will need to use the points slider to select the amount of point you would like to spend, then click Redeem.

You will also get an email with the coupon code for your records. The code will also be stored in your rewards panel under the Your Rewards section at the bottom.

Once you have redeemed your points for a reward, the reward will remain in your account until you decide to use it on a purchase. Points are not automatically returned to a customer account if a reward is redeemed and not used.

It’s simple! Log into your Peachy Perks Rewards Account on our website, then click on the Peachy Perks Rewards launcher to open the rewards panel.

At the bottom of the panel, copy your personal referral link and send this link to your friend.

Your friend should click the URL (link) you sent and enter their email, then they will get their reward by receiving a code. They will then have the ability to click 'Apply Code' - which directly adds the code to their shopping cart.

The referral code can be used on purchases above Eur60.

If your friend then goes on to make a purchase, you will get your reward.

Note that your friend does not need to create an account, nor use your friend reward that they redeemed in order to complete the referral. Your friend should simply just have to make a purchase!

Yes, absolutely! You can send your referrals from directly within the Peachy Perks Rewards panel. You can share via Facebook, Twitter, and email. These icons can be found below your personal referral link.

Yes! As guest, you will receive an on-site message on the order 'thank you' page with your referral link to share.

Your friend should click the URL (link) you sent and enter their email, then they will get their reward by receiving a code. They will then have the ability to click 'Apply Code' - which directly adds the code to their shopping cart.

The referral code can be used on purchases above Eur60.

No worries! Click "Forgot Password" to reset your password through our website. From there, you need to verify your email address and it will guide you through the process to reset your password and then sign-in to your account. If you still have trouble signing in, please email us at hello@peachesandcremeshop.comand we'll get it sorted!

Unfortunately, you cannot transfer points between two accounts. You can accrue points on each of the separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points!

We love celebrations! So our answer is YES!

Make sure to update your Peachy Perks Rewards profile with your birthday and you will get rewarded with Peach Points on your birthday!

Make sure you are signed into your account to access and redeem your points.

Still not seeing your points and unable to redeem your rewards? Message us via the chat bubble in the lower right-hand corner of our website or through our social media or email us at hello@peachesandcremeshop.com and we'll be happy to assist!