Frequently Asked Questions (FAQs)

Shipping, delivery and local pickup options

We offer free shipping to all domestic orders (within Malta) above EUR 50 and to all orders within the EU for all orders above EUR 200.

We process and ship out all orders Monday through Friday, excluding public holidays. Orders will usually be fulfilled, shipped and delivered the following business day (Monday through Friday, excluding public holidays). Orders placed before 1400hrs will be shipped on the same day. Click this link for usual shipping schedules.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information.

I tracked by parcel but DHL shows an estimated time of delivery having an extra day.

When tracking your order via DHL, you will notice that DHL shows the estimated time of delivery having an an extra day. Don't worry! DHL confirmed that this is automated and applied to all shipments as allowance for unforeseen events. Domestic shipments will not be affected by this +1 day delivery allowance and your order will be delivered to you the next day (when ordered before 1400hrs, excluding public holidays).

Unfortunately, due to the COVID-19 situation, we only offer shipping via DHL Express until further notice to avoid any unnecessary delays. We want to ensure that your purchase will arrive safely and as soon as possible.

All orders are shipped out of Malta where our warehouse is located. Depending on the country of destination, orders sent via DHL Express usually take 1-2 business days from shipping date to arrive at its final destination. Destinations identified by DHL to be remote areas will take longer to arrive.

I tracked by parcel but DHL shows an estimated time of delivery having an extra day.

When tracking your order via DHL, you will notice that DHL shows the estimated time of delivery having an an extra day. Don't worry! DHL confirmed that this is automated and applied to all shipments as allowance for unforeseen events. Domestic shipments will not be affected by this +1 day delivery allowance and your order will be delivered to you the next day (when ordered before 1400hrs, excluding public holidays).

We currently purely operate as an online Korean skincare retail store due to the COVID19 pandemic, and unfortunately, we do not have a physical store as initially planned.

However, our warehouse is based and located in Malta, Europe, from where all orders within Malta and the rest of the European Union are directly shipped.

For orders shipped via DHL express only:

You may manage the delivery of your order after the shipment is picked up until it is out for delivery.

What does this mean? DHL Express gives you the ability to change the delivery address, date and/or time of delivery, and even choose to have your parcel delivered to any of DHL's 24/7 lockers nearest you.

You can manage delivery of tour order using the following link:

https://www.ondemand.dhl.com/

1) Find 'Malta' (or the country of destination) from the list of countries group by their continent.

2) Select 'Manage shipment as a guest'.

3) Enter the waybill number (ie. the tracking number) of your order and captcha code

4) You will then receive verification message.

5) Once you enter the verification code, you will be able to choose from the options where and when to deliver your order.

Usually, the DHL courier will call you on the contact number you used in placing your order in case you're not home to receive your order. The courier may ask if they can leave your parcel with your neighbor, or you can let them know to leave your parcel at a DHL 24/7 pickup locker near you.

Lastly, you may contact DHL Express Malta (for local deliveries) at mlainfo@dhl.com or (+356) 2180 0148 should you want to change any details on the delivery of your order.

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

For the time being, we only deliver to Malta and EU countries. We are currently exploring expanding our services to outside of the EU in the near future. Subscribe to our newsletter to get updates as soon as we’re ready to ship!

For deliveries in Malta, the EU and the UK, except for those destinations which are identified to be remote areas, your package will arrive at your door with no additional duties and taxes. All prices include sales taxes at checkout.

For destinations which are identified by DHL express to be a remote area, an extra delivery fee will be charged. Prior to charging the fee, we will get in touch with you to notify you and give you an opportunity to provide an alternative address.


To date, there are no customs and duties being levied on all orders delivered within the EU. However, please note that depending on your country’s customs policies, some countries of destination outside of Malta may impose import duties and taxes when the delivery reaches that destination. (We have no control over these policies and charges and unfortunately cannot specify the amount.) Our shipping fee does not cover such import duties and taxes, if any, so if you are unsure, we advise to check with your local customs office for further information before placing your order.

Note: Due to the ongoing finalisation of Brexit, there might be taxes levied in the orders to the UK coming from the EU, so please check this out for further developments if you are from the UK.

Please check if you have filled in all the required fields during the checkout process, especially the country of destination.

If the error still occurs, please drop us an email at hello@peachesandcremeshop.com. We will be happy to check the cause of the problem and get back to you as soon as possible.

We're sorry to hear this! Please make sure your inquiry was sent to hello@peachesandcremeshop.com. We do our best to get back to everyone as soon as possible—this usually means within 1-2 business days (Monday to Friday, excluding public holidays).

Sometimes our replies can end up in your spam folder (boo!) so please be sure to check it. Adding us in your contacts usually resolves this problem.

From time to time, we may offer our customers a pickup option to collect their order at a particular designated address available for specific days and time.

You can choose to pickup option at checkout and select your preferred pickup date and time.

THE CURRENT PICKUP LOCATION IS:

Level -1, Hilltop Gardens Retirement Village
Triq L-Inkwina
Naxxar NXR2641

(Landmark: Near United Care: Health Clinic)

The pickup location is updated from time to time. You can view the available pickup location at checkout, or visit our shipping policy for the latest information on the pickup location.

The pick up location is an office owned by a third party local business in Malta. The pickup location is not our physical store/warehouse.

Pickup option is FREE of charge.

We deliver via DHL express and unfortunately, DHL express is not able to accept cash payments on our behalf.

We can only offer cash on pickup orders for customers who wish to pay cash for their order.

Please reach out to us at hello@peachesandcremeshop.com or drop us a message via Facebook or the chat button in our website for more information.

Orders, payments, and promotions

We currently accept Paypal, Apple pay, international credit and debit cards (VISA, Mastercard, American Express, and Discover) via the Paypal and Stripe payment gateways.

Definitely! Our shop offers two payment gateways - Stripe and Paypal - to pay online. Both are EU and PSD2 compliant payment service providers.

Using Paypal checkout also gives our customers the option to pay with a credit card if they do not have a Paypal account. Just click the Paypal checkout button and you will be directed to the PayPal payment gateway where you can choose to login to your PayPal, or pay using your debit/credit card (VISA, Mastercard, American Express and Discover) without a PayPal account.

1) Upon checkout, you will be asked to fill in your details. Complete the step-by-step process during checkout and review your order. Proceed by clicking "Complete order". You don't need to change the payment method as our shop is powered by Paypal.

2) After clicking "Complete order", you will be redirected to the Paypal portal wherein you can choose to pay via your Paypal account or via debit/credit card.

Nope! Normally, it only takes a few minutes for your payment to be cleared and accepted when you pay with your credit/debit cards or your PayPal account. Once the payment is confirmed, you will receive an order confirmation via email. Your order is shipped within the day, or the next day depending on the date and time your order was confirmed. We ship all orders, local and international, from Mondays to Fridays.

Just enter your code on the “Discount code” field in the checkout page and hit “Apply”. Your discount will be deducted from your cart total before you continue to your shipping details.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.

After you sign up and subscribed to our newsletter via our website, a pop up will appear confirming your subscription. Make sure you enable all pop ups in your browser settings in order for you to complete your subscription and receive your discount code.

You will also receive an email confirmation together with your discount code. Make sure you check your junk/spam mail or include us in your contact list to avoid this.

We currently do not provide additional samples. However, we periodically run promotions and sample giveaways, so be sure to subscribe to our newsletter and stay tuned to our Facebook and Instagram for the latest updates! You can also check out our Latest Offers page for the full list of current promos.

Of course! We think it’s super neat that you’re spreading the good word. Rest assured, prices are never shown in any product packaging or in the packages we ship out. All receipts and invoices are sent electronically. (Thanks technology!)

Feel free to email us at hello@peachesandcremeshop for any other requests for your gift and we’ll be happy to arrange it if we can. We hope your friends and family have fun with your gift of good, glowing skin :)

Yes! During the holiday season, we are offering our customers a FREE greeting card to be included with their purchase. You can leave us a note on the space allotted at the bottom of your shopping cart and tell us the name of the recipient and sender that you want to include in the greeting card.

Yes! E-Gift Cards are available in denominations of €20, €40 and €60. Our gift cards are instantly redeemable after purchase and is valid for two (2) years from date of issue. What's even more amazing is that the shopper can spread the gift card balance over multiple visits.

It's super easy! You will receive your gift card in a separate email which includes its denomination and the expiry date. Retrieve your E-Gift Card Code in the email by clicking "View Gift Card". Another window will open showing the 16-character gift card code which you can apply at Checkout. Enter this code into the field on the top right, above your cart total. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.

You can use multiple E-Gift Card codes in one transaction. E-Gift Card Codes can also be combined with a discount code. Yay!

Unfortunately, our E-Gift Cards are sent to your email address so you can forward to the recipient. No physical cards will be mailed.

Yes! Earn points and collect rewards by joining our Peachy Perks Rewards Program. You can start by clicking the "Earn Points" button on the lower left side of your screen.

Korean products are traditionally labeled with a manufacturing date instead of an expiry date. Normally, unopened/sealed products have a shelf life of 2-3 years. Once opened, products are usually good for use for up to a year.

As K-beauty expands further into the Western market (like Europe), some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of or after the printed dates on the product to be sure:

제조 means "manufactured on"

까지 means "good until"

However, most of the products in our store indicate the expiration date in their packaging. To learn more about product viability and how to check the packaging, read our article here.

Don't be alarmed if you receive a product stamped with a date prior to your actual purchase date. We value our customers and will never sell expired products! For any other questions or concerns, drop us a line at hello@peachesandcremeshop.com.

The ingredients list is included the product page and we do our best to have an up-to-date ingredients list on each product in our store. However, ingredients are subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please consult the product packaging  or contact us at hello@peachesandcremeshop.com or drop us a message in any of our contact channels and request for a photo of the product packaging.

Absolutely! We take pride in offering you only the highest quality Korean beauty products. This value is at the heart of our company.

Every single product you see on Peaches&Créme has gone through the EU Parliament’s approval process for distribution in the EU, which establishes the rules to be complied with by any cosmetic product made available on the EU market. These rules ensure the functioning of the internal market, as well as a high level of protection of human health. As proof of compliance, the EU Responsible Person is indicated on the packaging of each product we ship out; this person is responsible for registering the product and ensuring that each is assigned its CPNP number.

Rest assured that whenever you purchase from Peaches&Créme, you are always getting 100% tested, safe, and genuine products supplied by their original Korean brands distributed through legitimate and safe channels.

We're sorry to hear this! Please make sure your inquiry was sent to hello@peachesandcremeshop.com. We do our best to get back to everyone as soon as possible—this usually means within 1-2 business days (Monday to Friday, excluding public holidays).

Sometimes our replies can end up in your spam folder (boo!) so please be sure to check it. Adding us in your contacts usually resolves this problem.

Cancellations, missing or damaged items, returns and refunds

We work hard to get you your orders as quickly as possible. This means that as soon as the payment is accepted and the order is confirmed, it is immediately processed to be shipped; this leaves only a very small window to “catch” your order before it is physically packed, picked up, and shipped. This unfortunately means that changes cannot be made to your order once it is placed.

However, if there are any issues, mistakes, or change of mind, you can cancel your current order so you can start fresh. Please email us at returns@peachesandcremeshop.com as soon as possible to let us know that you wish to cancel your order. Send us a message with the subject line "Cancellation" together with these details and we’ll let you know what we can do!

Order number

Date of order

Customer name

Customer address

Customer email address used in placing the order

Please email us at returns@peachesandcremeshop.com as soon as possible to communicate your decision to cancel your order with the subject line "Cancellation" together with the following details:

Order number

Date of order

Customer name

Customer address

Customer email address used in placing the order

We’re sorry you didn’t love your new products! We want you to have the best experience possible with Peaches&Créme and K-beauty, and we’re here to help.

We are happy to accept returns on products that are unopened, sealed and in a re-saleable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact. Any complimentary gifts given with the order must also be returned. Our return policy lasts 14 days from the day that you (or a representative who is predesignated by you, and who is made known to us) take possession of the goods purchased. If 14 days have gone by since you physically received the product, we cannot offer you a refund or exchange.

On-sale items/products could not be returned or exchanged.

Please follow the returns process via this link to start your returns process.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

If you come across any trouble with our return process or have any questions, please reach out to us at returns@peachesandcremeshop.com.

Unfortunately, we do not offer direct exchanges for any of our products. If you prefer to exchange it for another item, you must request a return in writing within 14 days upon physical receipt of the product and make a new purchase of your preferred product.

Follow this link to learn more about our returns process.

We are happy to accept returns on products that are unopened, sealed and in a re-saleable condition with all tamper-resistant seals, original packaging, instructions and any cellophane intact. Any complimentary gifts given with the order must also be returned. Our return policy lasts 14 days from the day that you (or a representative who is predesignated by you, and who is made known to us) take possession of the goods purchased. If 14 days have gone by since you physically received the product, we cannot offer you a refund or exchange.

Please follow the returns process via this link to start your returns process.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

If you come across any trouble with our return process or have any questions, please reach out to us at returns@peachesandcremeshop.com.

The customer will shoulder the costs of returning the goods to us, except in cases of wrong item/s sent and defective or damaged products.

Delivery costs will only be reimbursed when the goods are returned within 14 days.

If you have received a wrong, faulty or defective product, please send us a photo of the product and contact us at returns@peachesandcremeshop.com so we can rectify the problem for you as soon as possible. Please contact us for next steps and keep the product and packaging until the issue is resolved. In these cases, you will not be charged for extra shipping costs.

You can return the product to us after we agree on the shipping method for returning the product. We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate).

The amount paid for the products returned due to any damage or defect (following proof) will be reimbursed in full, including the delivery costs related to shipping the product and returning it to us. Please send the proof of the cost of shipment to us so we can reimburse it.

To proceed with your request as quickly as possible, please include the full name indicated in the order and order number inside the parcel.

We're so sorry to hear that your order arrived with missing product/s. Should there be missing product/s in your order, please send us a photo of the parcel and contact us at hello@peachesandcremeshop.comas soon as possible so we can rectify the problem for you as soon as possible.

All about skincare

The 10-step is more than a routine - it’s a lifestyle that has become a global phenomenon, grounded in Korea’s cultural obsession with healthy skin and backed by decades of scientific achievement. It’s not having more products than you can count, but about having the right products that do the right things, and using them in the right order.

It’s the secret to getting the most amazing skin of your life. The 10-step Korean Skin Care Routine is the skin care regimen that includes thoroughly cleansing, exfoliating, treating, intensely hydrating, and applying SPF during the day. This regimen was inspired by women in Korea who are experts in taking care of their skin from an early age.

Read our complete guide to the 10-Step K-beauty Routine here.

No, following all 10-steps is optional and only you know what’s best for your skin. You don’t have to use all Korean products, either. If you’re just starting, it’s a good idea to start with the most essential products and gradually incorporate additional steps to your routine. Read more here.

The first thing to know is that every person’s skin is unique. Skin care (Korean or not) is very personal and all about finding out what works best for you. It’s a continuous process of discovery, and there really isn’t a foolproof way to get it right the first time. Your skin type can also change over time and can be influenced by genetics and external factors, so your skin care needs will also change over time.

Determining your skin type is probably the most important step in any skincare routine because it helps set you up for success. Once you know what type you are, you can choose all the products to help your skin be the best it can be.

Read our guide to identifying your skin type here.

We know sometimes this can be a tricky thing to figure out, particularly when skin can change over time, or even across seasons! Read our guide to identifying your skin type here.

Your skin could be going through a period of ‘purging’, an adjustment period your skin goes through when you’re using a new product when your skin gets worse before it gets better. This is different from a reaction, when your skin is straight-up irritated or allergic to something in the product (which no amount of time can change).

Skin care is all about trial and error. The only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine so you'll know the exact effects of the new product, and you help your skin adjust to it.

But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!

Alcohol is found in many cosmetic products. It has a variety of purposes in cosmetics: It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin. It's even particularly beneficial for those with oily and/or acne-prone skin type.
While you should avoid putting on products that have alcohol in the first 5 ingredients in its list, in small amounts they can help create a smooth matte finish that can absorb skin-loving ingredients better.

Other alcohols you might encounter are cetyl alcohol, stearyl alcohol, and lauryl alcohol are derived from fats which are processed to develop a waxy texture. They’re typically used as emulsifiers and stabilizers for texture and moisturization than anything else. They are not harmful and can be particularly good fits for dry skin types.

A good rule of thumb is to apply treatment products (essence, serum, ampoules, etc) in order of their viscosity: lightweight, more fluid products go on first, working your way up to thicker products. Make sure each step is fully absorbed by your skin first before layering. Read about our layering guide here.

No. We do not sell any products with bleaching or whitening ingredients. Products with names or descriptions that include the word “whitening” simply mean 'brightening,’ and they help even out your skin tone and brighten your overall complexion. Your skin will not literally turn 'white'.

The general consensus is that topical skin care products that are not prescribed by a doctor are completely safe to use during pregnancy and while nursing.

Having said that, we always recommend speaking with your doctor and taking any precautionary measures you see fit throughout your pregnancy so you can rest assured that you’re using only the right products for your precious little one.

Yes, it’s completely normal! In fact, turning yellow is Vitamin C's natural process of oxidization. All Vitamin C products will gradually oxide and turn yellow over time. This means the effectiveness of Vitamin C products diminishes over time, but it is not harmful to continue using on your skin in any way. We recommend keeping Vitamin C products (and other products containing actives) out of sunlight and direct heat so you can keep them fresh as long as possible.

You might want to keep the Vitamin C serum in the vegetable drawer in your fridge so you can enjoy a cool Vitamin C serum when applying it in your routine, too.

Of course! It is only a matter of finding the right products for sensitive skin type. You need to be patient in undergoing trial and error when looking for tolerable skincare products and thoughtful of the ingredients in each product before using any. Make sure to spot/patch test any new products, use a mild, gentle cleanser and alcohol free toner, use a hypoallergenic, fragrance-free moisturizer that contains ceramides and a mineral sunscreen with zinc oxide and titanium dioxide, avoiding harsh acids, fragrances, dyes, sulfates, parabens, and other common allergens, and look for all-natural products with calming ingredients.

1000% yes. Everyone deserves great skin! Korean skincare is a fun and empowering journey that knows no gender, age, or race. :)

You can use the search bar to search for "vegan" to show our products that are vegan friendly. You can also use the filter bar to search for the "vegan" tag.

All products offered in our website are ALL CRUELTY-FREE. Our entire collection is CPNP registered, which means all our products have passed all requirements and compliant to the European Cosmetics Regulation (EC n°1223/2009), which includes Article 18 that prohibits animal testing.

Our most reliable search tool is the answer! You simply just have to click on the search bar on the upper right hand side, type "clean beauty" or "organic" (or anything depending on what you are looking for, you can even search for your favorite ingredient!). You can also use the “tags” filter function.

Yes, we would very much appreciate that. If you’d like to see a particular brand or product in our store, feel free to email us your thoughts at hello@peachesandcremeshop.com. Please be patient as we'll have to do our research into the product or brand and test it out ourselves (yep, we do it for everything you see in our store!).

Can I contact you for skincare advice?

We're skincare enthusiasts, but we can't claim to be experts or professionals. We suggest you consult your dermatologist if you want specific advice, just to be sure!

All about sustainability

Picking the most eco-friendly packaging option, even glass, isn't always easy for skincare brands since there a lot of options that aren't compatible with formulas. Some products, like sunscreens, cannot be packaged in glass to protect it from UVA/UVB damage. But there are always smarter options out there, which is why the brands we carry in our shop are continuously striving to find the most sustainable packaging that reduces environmental footprint, and they always ensure that their products stay easy to use and uncomplicated so they can best serve its consumers and the planet.

We at Peaches&Crème, as an online store, are doing our utmost to do our part as entrepreneurs, to serve and protect our planet, by having all our packaging materials totally recyclable (even our packing peanuts are biodegradable!).

As our way of giving back to and protecting our planet, we contribute to “Offset” to ensure ALL shipments from our store are carbon-neutral.

A carbon offset reduces the amount of CO2 in the atmosphere so that increased greenhouse gases elsewhere have a net impact of 0. For example, suppose a truck releases 150 g of CO2 in one mile, and actions to preserve a forest remove 150 g of CO2 from the atmosphere. If you purchase one carbon offset that supports forest preservation for each mile that a truck travels, then the levels of CO2 in the atmosphere remain the same.

Offset combines data from our store with industry data and peer-reviewed models to determine how much CO2 our shipments release into the environment, and then works with Pachama to determine the cost of offsetting those emissions.
Many factors go into an offset calculation, but the average cost per shipment is $0.005 USD, or half a cent.

Offset is currently funding the Jarí Para REDD+ Avoided Unplanned Deforestation project with Pachama. This is a Verified Carbon Standard certified project that will be verified by Pachama using their monitoring technology. The charges from Offset go towards protecting the existing forest, improving the biomass through better forest management practices, and verifying the progress of the project.

Rewards program and points

Joining the Peachy Perks Rewards Rewards program is simple and easy (and free)!

Sign up with your email through the Peachy Perks Rewards Rewards page or on our website. We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a Member.

Upon joining, you'll receive 250 points! Each purchase you make afterwards will contribute towards your point total. Just be sure you log in with your Peachy Perks Rewards account to earn points, redeem points and enjoy the benefits of being part of our K-Beauty community.

You can access the Peachy Perks Rewards Rewards page at the bottom left on our website by clicking on the pink icon.

Yes! All customers, including guest checkouts, will be able to earn points, and refer friends. All customers including those who earn points as a guest will need to create an account to redeem or spend their points.

Guests can earn points through placing an order only. They are not able to earn additional points through other activities (ie following us on Instagram, Facebook, celebrating a birthday, and product reviews). You may so these activities directly through the Peachy Perks Rewards page with just a click of a button!

You might have started off as a guest when you made your first purchase but fret not! Your earned points from your purchase were not lost! All customers, including guest checkouts, will be able to earn points, and refer friends.

While guests can earn points from their purchase, remember though that to redeem rewards, you should sign up and create an account.

Nope! The points you accrue are yours forever -- they don't expire!

Once logged in the Peachy Perks Rewards Rewards page, you can check your point balance on the Peachy Perks Rewards page. Having trouble, or something doesn't seem correct? Message us using the chat bubble in the lower right-hand corner of our website or drop us an email at hello@peachesandcremeshop.com!

Earn points each time you spend on Peaches&Crème Shop! Points will be earned on each euro you spend, net of discount codes or coupon used, and excluding shipping fees and taxes (rounded down to the nearest euro). Points can only be earned on products purchased on our website (https://peachesandcremeshop.com).

There are also certain activities and actions you can do that can help you earn additional points, like following us on Instagram and Facebook, and leaving a product review! Have a look at the "Ways To Earn" section of the Peachy Perks Rewards page for more details.

Subscribe to our newsletters and be the first one to know for promotions to earn double the points!

You can earn points even when purchasing E-Gift Cards, however, you will not earn points when redeeming an E-Gift Card.

To turn points into a reward, you will need to log into your account on the Peachy Perks Rewards page or our website, then click on the Peachy Perks Rewards launcher to open the rewards panel.

Next, click on Your rewards.

If you don't have enough points to redeem, you'll see a progress bar on the right, next to the reward name.

If they do have enough points, there will be a Redeem button beside the reward you can redeem.

Upon clicking Redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

To redeem points on variable rewards, you will need to use the points slider to select the amount of point you would like to spend, then click Redeem.

You will also get an email with the coupon code for your records. The code will also be stored in your rewards panel under the Your Rewards section at the bottom.

Once you have redeemed your points for a reward, the reward will remain in your account until you decide to use it on a purchase. Points are not automatically returned to a customer account if a reward is redeemed and not used.

It’s simple! Log into your Peachy Perks Rewards Account on our website, then click on the Peachy Perks Rewards launcher to open the rewards panel.

At the bottom of the panel, copy your personal referral link and send this link to your friend.

Your friend should click the URL (link) you sent and enter their email, then they will get their reward by receiving a code. They will then have the ability to click 'Apply Code' - which directly adds the code to their shopping cart.

If your friend then goes on to make a purchase, you will get your reward.

Note that your friend does not need to create an account, nor use your friend reward that they redeemed in order to complete the referral. Your friend should simply just have to make a purchase!

Yes, absolutely! You can send your referrals from directly within the Peachy Perks Rewards panel. You can share via Facebook, Twitter, and email. These icons can be found below your personal referral link.

Yes! As guest, you will receive an on-site message on the order 'thank you' page with your referral link to share.

No worries! Click "Forgot Password" to reset your password through our website. From there, you need to verify your email address and it will guide you through the process to reset your password and then sign-in to your account. If you still have trouble signing in, please email us at hello@peachesandcremeshop.comand we'll get it sorted!

Unfortunately, you cannot transfer points between two accounts. You can accrue points on each of the separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points!

We love celebrations! So our answer is YES!

Make sure to update your Peachy Perks Rewards profile with your birthday and you will get rewarded with Peach Points on your birthday!

Make sure you are signed into your account to access and redeem your points.

Still not seeing your points and unable to redeem your rewards? Message us via the chat bubble in the lower right-hand corner of our website or through our social media or email us at hello@peachesandcremeshop.com and we'll be happy to assist!