Full-time Customer Service Support Representative
We are seeking a friendly, detail-oriented, and proactive Customer Service Support Representative to join our growing team. This role is pivotal in ensuring a seamless and joyful experience for our customers, aligning with our brand's ethos of making skincare accessible and enjoyable.
Key Responsibilities:
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Customer Interaction: Respond promptly and professionally to customer inquiries via email, online store chat, and social media platforms.
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Order Management: Assist with order processing, tracking, and resolving any issues related to shipping or product availability.
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Product Knowledge: Provide accurate information about our products, including usage instructions and recommendations based on customer needs.
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Feedback Handling: Manage customer and management feedback, complaints, and returns, ensuring customer satisfaction and loyalty.
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Collaboration: Work closely with the operations team to ensure timely order fulfillment and inventory accuracy.
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Administrative Support: Assist in updating product listings on the online store and support other administrative tasks as needed.
Qualifications:
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Experience: Minimum of 1 year in a customer service or support role, preferably in e-commerce or retail.
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Communication Skills: Excellent written and verbal communication skills in English; proficiency in Maltese is a plus.
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Technical Skills: Proficient in using customer service software, social media platforms, and basic office applications.
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Product Knowledge: Familiarity with skincare products, particularly K-beauty, is highly desirable.
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Problem-Solving: Strong ability to handle challenging situations with empathy and professionalism.
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Team Player: Ability to work collaboratively in a fast-paced environment, work fast and focused under pressure, and can multi-task effectively and efficiently.
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Work ethic and attitude: Good organisational and time management skills, and meticulous and with great attention to detail, a quick learner and can work independently with less supervision, can work at their own initiative, and willing to learn.
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Full-time Operations Assistant
We're looking for detail-oriented and organised individuals who can handle a variety of operational tasks in our warehouse.
We're looking for someone who is/has:
- Love and passion for, and good knowledge of (Korean) skincare and cosmetic products
- A problem solver and adaptable, with the ability to handle daily operational challenges
- A critical and logical thinker, with a 'Can-Do' attitude
- Good organisational and time management skills, and can work fast and focused under pressure
- Can multi-task effectively and efficiently
- Meticulous and with great attention to detail
- A quick learner and can work independently with less supervision
- Can work at their own initiative, curious and willing to learn
- With excellent communication skills, both written and oral (proficiency in English language is a must)
- Proficient in Microsoft applications (particularly in MS Excel and MS Word)
- Know-how in using Adobe Photoshop (or similar application) is a plus.
- Previous experience in the retail industry is a plus.
Key responsibilities:
- Handling day-to-day operational tasks such as shipping and packing of orders on a timely basis
- Directly reporting to the operations manager and CEO as applicable
- Checking and receiving inventories
- Ensuring sufficient warehouse supplies are in stock
- Cyclical inventory counts
- Handling customer inquiries
- Assist in product publishing in the online store
- Coordinate with third party suppliers and departmental counterparts to ensure smooth operations and efficient workflow.
- Support the team in executing projects and initiatives to drive business success
- Handling other administrative duties as assigned.
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Administration and Accounts Staff
This position will report directly to the Finance Director and handle a variety of tasks within the accounts department such as issuing of sales invoices, managing purchase orders and supplier invoices, allocating receipts and payments and other administrative duties.
We're looking for someone is:
- Proficient in Microsoft applications (particularly in MS Excel and MS Word)
- A problem solver and a critical thinker, with a 'Can-Do' attitude
- A quick learner and can work independently with less supervision
- Meticulous and with great attention to detail
- Good organisational and time management skills
- Can multi-task effectively and efficiently
- Proactive team player
- Curious and willingness to learn
- With excellent communication skills, both written and oral (proficiency in English language is a must)
- A background and/or work experience within the accounts department and/or using an accounting system is a plus.
Key responsibilities:
- Reporting directly to the Finance Director
- Issuing of sales invoices
- Preparation of purchase orders
- Data entry to the accounting system
- Assisting in bank, debtor and creditor reconciliations
- Entry of payments and receipts with correct allocation
- Issuing timely reports
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Date of publish: 11 June 2024
Last updated: 17 April 2025
