Request a Return or Cancellation

Our return policy lasts if 14 days have gone by since: 1) you physically received the product for delivered orders, or 2) 14 days have gone by from your selected pick up date (whether or not you have not collected your product(s) from the pick up location), and unfortunately we cannot offer you a refund or exchange after this period has lapsed.

Customers can cancel their order at any given time until their order is shipped/fulfilled.

The reflection period will expire after the said 14 days. Read our returns, cancellations and refund policy for more detailed information.

To exercise your right to cancellation, you must inform us of your decision to cancel your order or return parts thereof, within the reflection period. You can do so by performing a self-serve return or cancellation online, or you can do so in writing via email or by sending your request in writing to us via post. 

  • Self-serve return or cancellation: You can submit return requests only for items that are fulfilled/shipped, and cancellation requests only for items that haven't shipped yet. When your order contains both shipped and unshipped items, you can act on each item separately. You can request cancellations for unshipped items, and returns for shipped items. On your order status page, you may click Cancel items, Return items, or Cancel or return, depending on which actions your order is eligible for.


    After you submit a return or cancellation request, you will receive an email confirming the request and we will review the request submitted.

    To submit return or cancellation requests online, you need to sign in to your customer account. You can access your account in the following ways:

    • Click on the account icon on the upper right section of our website or click 'My Account' located at the footer of our website; or
    • Click here to sign in to your customer account.

How to submit a self-serve return or cancellation request:

    1. Sign in to your account: In the "Email" field, enter your email address, and then click "Continue". In your email account, open the email sent from our store and copy the six-digit verification code included in the email. Go back to the online store, and then enter a six-digit verification code.
    2. Click "Request return" or "Cancel Items" for the order that you want to submit the return for or cancellation. If your order has more than one item, then select the items that you want to return or cancel. When submitting a return request, select a return reason and add a note for the store. Review and click "Request return" or "Submit request".
    3. If your return or cancellation request is approved, you will receive an email confirmation. For return requests, all return shipping costs will be borne by the customer. After the product is returned and checked by us, your refund will be processed.
  • Or send us your request by post or email: 
    • If sending by post, please direct your request to: P&C Beauty Limited, Triq L-Inkwina, The Hilltop Gardens, Level -1, Naxxar NXR2641, Malta
    • You may also write to us by sending us an email at returns@peachesandcremeshop.com.

The following details and content must be included in your written communication to us, whether in paper form or via email:

I hereby give notice that I withdraw from my contract of sale of the following:

Order number:

Ordered on:

Received on:

Item to be returned (please specify product name and code:

Customer name:

Customer address:

Customer email address:

Signature (if notification made on paper):

Date:

We will communicate to you an acknowledgement of receipt of such cancellation without undue delay (e.g. by e-mail).

If you exercised your right of withdrawal before your order has been dispatched, your refund will be made within 14 days from the date when you notified us in writing directed to the address stated above. You may also write to us by sending us an email at returns@peachesandcremeshop.com.